Questionnaire Click HERE


※ここにカウントダウンが表示されます。

FAQ

  1. What is Japan funbox?
  2. If I suffer from an allergy, can you customize the contents of my Japan funbox to suit my requirements?
  3. Can you send me a free Japan funbox so that I can write a review on my own blog or video site?
  4. When are products shipped by Japan funbox team?
  5. How much do you charge for shipping?
  6. What countries do you ship to?
  7. Can I verify the status of my delivery by using a tracking number?
  8. Can I change my delivery address, while I am using your subscription service?
  9. While placing my order, I made a mistake when entering my delivery address, so I have not been receiving my Japan funbox at all.
  10. What payment methods can I use?
  11. When do I get billed?
  12. How can I cancel my subscription?
  13. I ordered a subscription service by mistake. Can I cancel it?
  14. I did not like the taste of candies. Can I have a refund?
  15. I received a custom invoice. Could you pay it please?
  16. What is your refund policy?
  17. Is it possible to buy just one shot Japan funbox, not like a subscription service?






    1.What is Japan funbox?

    ---

    Japan funbox since 2015 is a monthly subscription service that delivers Japanese unique candy to your doorstep with free shipping all over the world.

    We send you a box containing carefully selected fun and crazy Japanese snacks, candies, and DIY kits.

    The Premium and Family ranges also include bonus items faster and more reasonably than anyone else.

    Because we live in Tokyo, Japan.

    So we are able to send you the latest candies, as well as items with limited availability that even Japanese people might find hard to find.

     


      2.If I suffer from an allergy, can you customize the contents of my Japan funbox to suit my requirements?

      ---

      Unfortunately, we are unable to customize Japan funbox.

      If you suffer from severe allergies, we recommend you that you do not place an order with us.

      Our candy box contains a variety of products made with a wide range of ingredients.

      We do not wish for you to place an order that will cause you medical problems.

      We appreciate your understanding.

       


        >3.Can you send me a free Japan funbox so that I can write a review on my own blog or video site?

        ---

        Thank you very much.

        We would be extremely glad for you to use Japan funbox for promotional purposes.

        Although we are happy to accept promotional reviews for Japan funbox, we kindly ask that meet some of our requirements:

        Please send us an e-mail if you wish to receive a Japan funbox in order to share information about it with the rest of the world.

        Please send us information that will allow us to verify who you are, such as your ID and name, as well as monthly site statistics or any other relevant information.

        We also ask you to verify that you fulfill the following conditions:

        That you have an already established site or channel, and that all information is consolidated and shared online.

        That you have proof of ownership of the account that will perform the product reviews.

        Please feel free to contact us with any queries that you may have.

        mailto:support@japanfunbox.com

         


          4.When are products shipped by Japan funbox team?

          ---

          We have our own delivery schedule:

          Schedule

          Order Date

          1th〜31th of the Month

          Expected Arrival Date

          Second Week or Fourth Weeks of Following Month

          Delivery takes approximately two to three weeks from the order date.

          However, different countries may have different delivery times so orders may arrive earlier or later than our estimates.

          We ship orders from Tokyo using Japan Post.

          We do our best to package and ship the candy boxes so they get to you as quickly as possible.

          However, this process can take around five days.

          Please contact us, if you experience a delay that is much longer than expected.

           


            5.How much do you charge for shipping?

            ---

            We offer free shipping for delivering our products from Tokyo, Japan to anywhere in the world!

             


              6.What countries do you ship to?

              ---

              We shipped to over 100 countries since 2015. Mainly in Europe, including the United Kingdom and the United States,

               


                7.Can I verify the status of my delivery by using a tracking number?

                ---

                We are currently investigating whether deliveries could be tracked all the way until they reach you at home.

                Orders will generally arrive at your home approximately two or four weeks after the order date.

                However, it all depends on the delivery companies of each country, so there may be slight variations from our estimated delivery date.

                We will never fail to ship an order that you have placed with us!

                If your order does not arrive in three months after your order, please consider it to be a problem that has occurred during delivery and check your nearest post office.

                 


                  8.Can I change my delivery address, while I am using your subscription service?

                  ---

                  Yes, you can change your delivery address while you are using our subscription service.

                  To change your delivery address, click on “My Account,” then click on the “Change Address” button of the relevant subscription and change your details.

                  However, please note that when changing your delivery address, the country cannot be changed.

                   


                    9.While placing my order, I made a mistake when entering my delivery address, so I have not been receiving my Japan funbox at all.

                    ---

                    We are unable to issue any refunds or re-ship any orders caused by mistakes made when entering information.

                    If we find out that your orders have not reached you, we would be able contact you to ask you to amend your delivery address.

                    However, we are unable to do any more than that.

                     


                      10.What payment methods can I use?

                      ---

                      In addition to AMAZON PAY, Apple PAY, we currently support various payment methods such as VISA and MasterCard credit cards, PAYPAL and STRIPE payment services etc.

                       


                        11.When do I get billed?

                        ---

                        You are billed every month on the same day as your first order.

                        For example, if your first order was placed on October 10th, your next billing date would be November 10th, the next one December 10th, and so on.

                         


                          12.How can I cancel my subscription?

                          ---

                          You can cancel your subscription easily using our site.

                          Of course, cancellations are totally free.

                          To cancel your subscription, click on “My Account,” then click on the “Cancel” button of the relevant subscription.

                          One important point to note is that although you will not be billed from the next billing date after your subscription cancellation date, you will not be able to cancel any orders that have already completed.

                          In other words, no completed orders can be canceled, even if they have not been shipped yet.

                           


                            13.I ordered a subscription service by mistake. Can I cancel it?

                            ---

                            If you cancel your service subscription straight after placing your first order, you will not be billed from the following month.

                            However, your first order will have been completed and, therefore, you will not be able to cancel it.

                            Please receive one funbox, and feel free to use us again, if you like it.

                             


                              14.I did not like the taste of candies. Can I have a refund?

                              ---

                              We are extremely sorry that you did not like the taste of the products we carefully selected for your funbox.

                              However, unfortunately, even if you did not like our selection or the taste of the candies, we are unable to issue refunds of orders that have already been completed.

                              We always do our best to select candies that will please our customers, so we would be very grateful, if you could send us your feedback.

                               


                                15.I received a custom invoice. Could you pay it please?

                                ---

                                It is extremely difficult for us to calculate prices based on the custom fees of each country.

                                Also, setting prices based on the custom fees required by each country would increase the price considerably.

                                Therefore, we are unable to pay for any custom fees that you have paid on receipt of your order.

                                 


                                  16.What is your refund policy?

                                  ---

                                  We will refund your purchase if your box arrives heavily damaged, or if the candies have spoiled. For more info please contact us at support@japanfunbox.com

                                   


                                    17.Is it possible to buy just one shot Japan funbox, not like a subscription service?

                                    ---

                                    I would like you to enjoy Japanese sweets of various kinds over time, but if you wish to purchase only once, please purchase only once from HP.

                                    Or, if you cancel your order after the end of the purchase, you can purchase only once.